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Points Data
87
Percent of unified communi-
cations adopters who said UC
met or exceeded their expec-
tations, according to a survey
performed by UMB Tech for
XO Communications.
WebRTC Awareness
Webtorial’s most recent WebRTC survey showed very few key differences between
2014 and 2015 responses to repeated questions. The only significant difference was
a decrease in the number of respondents who had heard of WebRTC but still had no
plans to use it. Webtorials also noted growing support among mid-sized firms in 2015.
Warm Contacts
“Likely to respond” and actually
responding are two different things.
But a plurality of business decision
makers surveyed by
say they are likely to respond to cold
contact from a number of channels,
providing sales executives with mul-
tiple ways to initiate conversations
with prospects. Not surprisingly,
email seems most effective.
SIP Requests
If give n to make one request from their SIP service provider, businesses said they would like ITSPs
to provide “profiles” (or setup guides) that match their own equipment on their sites. Security and support for fax
over IP were also in demand, according to the SIP School’s 2015 SIP Survey.
In 2014 In 2015 Respondents
43% 47% Had used WebRTC or planned to use it within the next 12 months
43% 31% Had heard of WebRTC, with no plans to use it
90% 90% Believed WebRTC has the potential to improve contact center services
67% 67% Viewed WebRTC as a potential solution for external video communications
85% 85% Considered WebRTC and SIP solutions as complementary
rts
$3
$9 $3
$17
$28
2013
A
1999 2013
EBITDA-CAPEX
$34
$14
$25
1955 2002
400000000000
300000000000
200000000000
100000000000
0
m
ss Services and Selected
Revenues
ss
forma
Cablevision Lighpath
WOW Commercial
VZ SBS
AT&T SBS
1 2012 Q4 2014
nel Business Transformation
s
y
l
e
e
g
e
41%
36%
35%
32%
27%
23%
23%
Source: AT&T
Nissan
Subaru
Tesla
Volvo
.4
.2
0
Q3
2014 2015
Q4 Q1 Q2 Q3
Source: HIS
Spending is up for unified communications and
pure and hybrid PBXs, down for TDM PBX and
VoIP gateways in 3Q15
6%
4%
2%
0%
-2%
-4%
-6%
-8%
-10%
-12%
Global Revenew Growth
Percentage, 2Q15 to 3Q15
VoIP
Gateways TDM PBXs
Hybrid IP
PBXs
Pure IP
PBX
UC
Percent Saying “Likely to Respond” to Sales Call
Source:
87% 87%
78% 78%
61%
43% 39% 35%
23% 22%
14%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Email Text
Message
Mobile
Phone
Office
Phone
Voicemail Linkedin Instant
Messaging
Facebook Twitter Fax Video
Chat
Source: The SIP School
If you could ask one question of your SIP trunk provider what would it be?
Comparing Respondents Reached, Inbound Call vs.
BRFSS, by age
When will yo
support HD Audio?
What are you doing to
support FAX over IP?
Can you provide TLS/SRTP for
secure signaling and media?
When will you support SIP
‘profiles’ to match each PBX/SBC
manufactures’s configuration?
Other
11.55%
23.10%
25.31%
32.68%
7.37%
0 20 40 60 80 100 120 140
35
0
0
0
0
Source: AT&T
1 million Audi
BMW
Ford
General Motors
Jaguar Land Rover
Nissan
Subaru
Tesla
Volvo
.8
.6
.4
.2
0
Q3
2014 2015
Q4 Q1 Q2 Q3
Source: HIS
Spending is up for unified communications and
pure and hybrid PBXs, down for TDM PBX and
VoIP gateways in 3Q15
6%
4%
2%
0%
-2%
-4%
-6%
-8%
-10%
-12%
Global Revenew Growth
Percentage, 2Q15 to 3Q15
VoIP
Gateways TDM PBXs
Hybrid IP
PBXs
Pure IP
PBXs
UC
Percent Saying “Likely to Respond” to Sales Call
Source: I
87% 87%
78% 78%
61%
43% 39% 35%
23% 22%
14%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Email Text
Mes age
Mobile
Phone
Office
Phone
Voicemail Linkedin Instant
Messaging
Facebook Twitter Fax Video
Chat
Source: The SIP School
If you could ask one question of your SIP trunk provider what would it be?
When will you
support HD Audio?
What are you doing to
support FAX over IP?
Can you provide TLS/SRTP for
secure signaling and media?
When will you support SIP
‘profiles’ to match each PBX/SBC
manufactures’s configuration?
Other
11.55%
23.10%
25.31%
32.68%
7.37%
0 20 40 60 80 100 120 140
81Percent of U.S. executives sur-
veyed say by Forbes Insights and
Brainshark that said the No.1
characteristic of high-performing
sales team members is the ability
to sell value rather than price.
10 ChannelVision | January - February 2016