INOMPAS Show (Spring 2016) - Day 2 Show Daily

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« 6 » THE INCOMPAS SHOW I APRIL 10-13, 2016
DAY 2 THE INCOMPAS SHOW
HyperCube Rebrands as West Telecom Services
W est Corporation is integrating all of
its business units under a single
brand – “West.”
The West subsidiary formerly
known as HyperCube has been rebranded as
West’s Telecom Services business unit. The
new organizational structure unifies the busi-
ness units on an operational level and gives
customers a seamless sales experience across
all of West’s functional areas.
For example, West Telecom Services
customers can now bolt on E-911 service with
their wholesale origination or termination services.
West says it operates the world’s largest
conferencing provider and is a leading provider
of emergency communications. To leverage
these and other strengths, its operations have
been consolidated under these lines of business:
• Unified Communications and Conferencing
Services – West delivers on-demand audio
conferencing, web collaboration tools, video
webcasting and other cloud-based unified
communications as a service (UCaaS) solu-
tions. Scott Etzler leads this division.
• Interactive Services – Through automated
alerts and notifications, West gives orga-
nizations a variety of ways to reach and
notify their customers, subscribers and
constituents. Skip Hansen sits at the
helm of this unit.
• Safety Services – West provides the loca-
tion database for the majority of the 911
calls made in the United States, playing a
critical role in connecting citizens with first
responders. Ron Beaumont leads
this organization.
• Telecom Services – A licensed CLEC and
competitive provider of tandem services,
West is an independent provider of toll-free
origination services. Beaumont continues to
lead this division, as well.
• Specialized Agent Services – Focused on
the healthcare market, West is a provider of
healthcare advocacy products and services
to employees of large organizations.
This unit is led by Mick Mazour.
With a restructured organization and stream-
lined business processes, the Telecom Services
division at West is poised to help its customers
create more efficient and effective communica-
tions connections.
West Corporation helps to manage and to
support essential communications with services
that include unified communications services,
safety services and interactive services such as
automated notifications, telecom services and
specialty agent services.
For more than 25 years, West has provided reli-
able, high-quality, voice and data services. It is a
global organization with sales and operations in the
Asia-Pacific, Canada, Europe, Latin America, the
Middle East and the United States. o
For more information, visit West Telecom
Services’ in meeting room 2 in the Expo Hall, go to
or contact .
Communications Data Group (CDG)
announced the implementation of its
online MBS billing system at Call One, a
hicago-based CLEC that specializes in profes-
sional consulting services and unified communi-
cations solutions for mid-market businesses.
After signing a multi-year contract, Call
One’s MBS implementation had an aggressive
timeline, and included successfully migrating
Call One’s data and developing concurrent
enhancements to the MBS system.
Once completely developed, Call One will
have total automation of communication among
all its internal systems and the billing and provi-
sioning systems.
“Our development and support staffs jumped
right into the conversion and committed to it –
like they always do,” said CDG’s President and
CEO, Bob Labonte. “But considering the time-
line and scale of the project, they had to take
their game to the next level for this implementa-
tion. They did just that.”
According to Call One’s President, Alan
Burkhard, “the efficiency and professionalism
of the CDG staff throughout the rapid MBS
implementation was outstanding. Our staff is
enjoying the new system, including features
that include being able to review unbillable
usage prior to billing. We are looking forward to
fostering our relationship with CDG and contrib-
uting our ideas for future system enhancements
and third-party integrations.”
CDG offers scalable, accurate billing and
operational support solutions for voice, video
and data for retail and wholesale telecom-
munications carriers and service providers.
Options include: interconnect, CABS, media-
tion, customer care, plant, trouble, service
provisioning, e-care, task management and
third-party financial, mapping and facilities
management products. Service bureau, online
and licensed options are available.
Call One is a full-service technology/tele-
communications company for mid market firms.
Working with more than 60 leading carriers, Call
One consolidates and unifies voice, data and
mobile communications – giving its clients more
time to focus on their core businesses. o
For more information on CDG’s products
and services, visit booth 219 in the Expo Hall or
go to
Call One Implements CDG’s MBS
Consumer Billing Solution