ChannelVision Magazine May-June 2016

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“We have a robust, secure and diverse national
network that delivers access to fully integrated
cloud communications and our contact center solu-
tions, which minimizes the headaches for both our
sales partners and their customers,” Rosen said.
“Access, data and fully managed network services
can be built in: DIDs, toll free and circuit solutions
including Internet access and MPLS to connect
multiple locations. We offer one contact, one con-
tract, one invoice – and that’s an immense value
for partners looking to retain and then grow loyal,
lifetime customers. That’s the special value that Fu-
sion brings to the table.”
Fusion’s solution also helps contact centers of
all sizes record, measure and improve performance–
another big competitive differentiator for compa-
nies. Smart analytics, when applied the right way,
translates into better customer segmentation, and
the ability to evaluate customer satisfaction and
process effectiveness. In turn, that data can be
used to improve first call resolutions, ensure ser-
vice levels and drive better campaign results.
Fusion facilitates this with business analytics
and advanced real-time and historical reporting that
can be customized to meet customer’s specific re-
quirements, including cradle-to-grave call analysis.
This includes support for integration to other sys-
tems, including CRM, ERP, Workflow,
customer profiles, call recording and
so on, providing access to metrics on
key performance indicators. And, the
analytics engine supports the inte-
gration of telephony, messaging and
customer information data sources to enable better
outcome strategies.
Further, in a boon for channel partners and mid-
sized businesses alike, Fusion provides a flexible
migration strategy to the cloud, accommodating ex-
isting investments, adoption readiness and appetite
for change. It also offers a hybrid solution that can
accommodate existing PBX – Fusion is fully certi-
fied with virtually every premises-based provider.
Channel partners are increasingly recognizing
that cloud solution adoption is a question of when,
not if, thanks to the cost-saving and productivity-
enhancing benefits that migration provides.
“With service enhancements and business
continuity built-in, eliminating costly end-of-life con-
cerns and providing insurance against natural or
man-made disasters, tapping into the cloud means
that partners can confidently count on Fusion to
deliver a full complement of services through our
powerful partner and customer portals, exceptional
24x7x365 support delivered by highly trained and
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May - June 2016 | ChannelVision