Channel Manager's Playbook [Volume 3: Cloud Contact Centers & UC]

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Martin Vilaboy
Editor-in-Chief
Tara Seals
Contributing Editor
Percy Zamora
Art Director
Berge Kaprelian
Group Publisher
Rene Galan
Associate Publisher
Beka Business
Media
Berge Kaprelian
President and CEO
Neil Ende
General Counsel
Jim Bankes
Business Accounting
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Advertiser Index
UCaaS directly addresses much of the reluctance behind slower-than-expected
unified communications adoption
By Martin Vilaboy
The case, and sales pitch, for intelligence in the contact center
By Martin Vilaboy
Unifying IT assumptions with user experiences
By Martin Vilaboy
Fusion looks to cloud to transform the contact center market
By Tara Seals
Mobility to drive global UC uptake to new heights
By Tara Seals
CONTENTS
NetGen ) 1
BullsEye Telecom ) 2
Telegration ) 3
Jenne ) 5
LSi ) 9
Fusion ) 11
NexVortex ) 13
Ooma ) 15
NetCarrier ) 21
CSF ) 22
Visualware ) 22
Star2Star ) 23
Powernet ) 24
4 THE CHANNEL MANAGER’S PLAYBOOK