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Telarus announced the launch of a
VoIP self-help troubleshooting service
called VXSupportLine that the master
agent says eliminates finger pointing,
lowers time to resolution and decreases
misdirected service calls. Telarus
partners also can use the Web-based
platform to test, diagnose and assist
their hosted UC customers in identify-
ing network performance shortfalls that
adversely affect VoIP quality.
The service is provided by hosted
VoIP suppliers that have installed testing
beacons in their data centers. VXSup-
portLine can analyze millions of test calls
and let the network providers know how
they are performing against their peers.
It will give the hosted VoIP providers ad-
vice on which network providers are the
most popular for their services.
“With more and more critical appli-
cations, especially VoIP, moving to the
cloud, we feel it is important to provide
the partner community with a tool to
give them the ability to test the underly-
ing network, which is so critical to the
user experience,” said Adam Edwards,
co-founder and CEO of Telarus. “We feel
strongly that, by making this tool avail-
able to the public, we’ll be able to provide
a valuable service to all channel partners
both inside and outside of Telarus.”
VXSupportLine joins the likes of
VXPulse (network monitoring), VX-
Tracker (call accounting), VXSWAT
(professional services) and VXDash
(customized performance dashboards)
in the VXSuite family of products Te-
larus acquired in September 2015.
“The service is relatively simple but pow-
erful,” explained Roger Blohm, president
of VXSuite and executive vice president of
Telarus. “With the click of a link, an end-user
can temporarily turn their machine into a
VoIP testing device that can send test calls
to beacons installed in data centers.”
The test VoIP packets created by the
end user’s PC ride along the same path
as a “real” VoIP packet, traversing the
entire network and recording the result,
Blohn continued. “Based on this simple
‘pitch and catch’ test, VXSupportLine lets
the user know if they should call their IT
department, their ISP and/or their hosted
VoIP provider for assistance. This helps
the end-user reach a quicker resolution,
shortens the support cycle, and keeps the
hosted VoIP providers service queue to a
minimum, especially when the issues be-
ing encountered aren’t their fault.”
Telarus Launches VoIP Troubleshooting Tool
Cox Business Adds Sandler to Master Agent Program
TeleDomani Selected as Elite Master Agent with LSI
Sandler Partners announced that
it will become one of the first master
agents within the Cox Business channel
program. The partnership will enable
Sandlers’ more than 3,400 technology
sales partners, agents, VARs and MSPs
to sell Cox Business award-winning ser-
vices in multiple Cox markets.
The agreement builds upon a region-
al collaboration between the firms.
“We’ve been working regionally with
Cox Business for many years,” said
Alan Sandler, founder and managing
partner for Sandler Partners. “We’re
excited to be integral to the launch of
Cox Business’ broader program. Many
of our agent partners encounter inter-
est in the Cox Business brand in the
field, and this expanded relationship
will make it even easier for them to
facilitate Cox Business services, espe-
cially for multi-location customers.”
“Sandler Partners has a strong,
proven record of sustained high growth
rates and deep support for both their
agent partners and their custom-
ers,” said John Muscarella, director
of channel sales and programs at Cox
Business. “We are pleased to expand
and consolidate our partnership with
Sandler Partners under a single agree-
ment that will simplify the sales process
and accelerate joint business develop-
ment. We look forward to delivering Cox
Business connectivity and advanced ser-
vices to Sandler Partners sales agents
and their customers in multiple Cox
Business markets.”
The agreement makes Sandler Part-
ners the only master agency in the indus-
try with direct agreements with all four of
the nation’s largest cable companies.
Line Systems, Inc. announced that
TeleDomani, a national master agency
based in New York, has joined its Elite
Master Agent Program. TeleDomani
partners can now offer LSI’s certified
SIP offerings (across multiple plat-
forms), traditional and cloud-based
voice and data, and nationwide Internet
and SD- WAN connectivity.
LSI boasts certification across many
of the nation’s leading PBX manufactur-
ers for SIP trunking. This, combined
with dedicated and broadband-based
connectivity offerings throughout the
U.S., led Teledomani to seek a relation-
ship with LSI, said the master agency.
“Partnering with LSI brings our
partners a wide variety of certified
and secure SIP solutions in a mar-
ketplace that sometimes overlooks
performance in place of sizzle,” said
Carmine Yodice, director of business
development for TeleDomani. “LSI
has been in business for over 16
years and is dedicated to the cus-
tomer experience; the shared philos-
ophy of superior service delivery and
performance makes our partnership
a natural fit.”
“Teledomani is the premier master
agency in the greater northeast,” said
Bruce Wirt, vice president of sales at
LSI. “This is a perfect complement to
our existing master agent relationships
in the mid-Atlantic and southeast.”
Partners that sell through LSI’s
master agents in the third quarter can
receive up to four times MRC on quali-
fied products.
Master Agent Moves and News
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