4 / 76
REPORTS
28
Close Contact
Cloud contact center solutions are bringing personaliza-
tion and customization to support and engagement.
By Tara Seals
34
Buyer’s Choice
Small business VoIP purchase triggers
By Tara Seals
42
Telecom’s Gatekeepers
2015 Master Agent Directory
C O N T E N T S
May - June 2015
REGULARS
Alternate Views
6
Apps and IT dollars
Direct Feed
8
Is hybrid always best?
8
Easton adds digital voice
10
Star2Star looks global
10
Vonage smart watch
12
UC collaborators
14
XO in Latin America
Data Points
16
Numbers worth noting
International Agents
18
Roaming opportunities
22
Undersea surge
24
Statflash: IoT snowball
26
PTC Corner: Access enablers
Channel Manager’s Playbook
68
Chapters 3 & 4
Profile
72
NetCarrier goes organic
74
Advertiser index
28
42
34
4
Channel
Vision
|
May - June 2015